NIcholson Square Edinburgh

Events Manager

Job Description

Reports to: Head of Events
Department: Events
Number of reports: None

Role Summary

The Events Manager will report to the Head of Events and is an operational role looking after the day-to- day events business in our Westminster venue, with a primary focus on delivering memorable experiences for our clients.

Central Hall Westminster is the flagship venue of the Central Hall Venues group, a new brand which successfully supports and manages event venues across the UK.

This is a hands on, flexible role, with working hours to cover business needs – the venue operates 7 days a week including weekends and evenings.

Duties & Responsibilities

Day to day operational planning

  • Consistently deliver exceptional levels of customer service and event excellence for both internal and external clients
  • Liaising with clients post contract to plan all operational elements of their booking; coordinating with service teams as necessary and maximising upsell opportunities. This may include additional site visits, production meetings, menu tastings etc
  • At all times to consider the profitability of the event, steering decisions as needed to create the best opportunities for Central Hall Westminster Ltd
  • Overseeing room set ups – ensuring everything is ready prior to the organiser’s arrival
  • Meet and greet of our clients on the day
  • Looking after all client needs on the day of their event
  • Liaising with all service teams on the day to ensure a flawless service, trouble shooting and problem solving as necessary
  • Ensure the upmost attention is given to Health and Safety procedures whilst planning and running an event; whilst also giving attention to protecting the fabric of our Grade II* listed building
  • Overseeing close down procedures
  • Ensuring all invoicing is accurate and timely in line with company process
  • To create a lasting impression and actively engage in conversations with clients which
    encourages repeat business
  • Account management of key clients as agreed with the Head of Sales and Head of Events
  • Use of our Venue Management System, iVvy to capture all client data and allow meaningful and
  • timely reporting for all service teams maintaining an accurate client database at all times
  • To support the Church and all internal stakeholders in the planning and running of their events
  • To build lasting relationships with all service teams, sharing feedback and striving for continued improvement of our service deliver
  • To represent Central Hall Venues at any fam trip or exhibition opportunities, both on and off site
  • Attending daily and weekly operational planning meetings and coordinating resources as applicable
  • Monitoring and responding to client feedback – proactively suggesting improvements as necessary
  • Advising the sales team on any operational requests and supporting on site visits during the sales process
  • Any additional tasks as required in order to meet the business needs

Area of duty and responsibility

Skills & Capabilities

Minimum of two years practical experience in the events or hospitality industry
Experience dealing in high volume and high-capacity events
A team player with the ability to use initiative and respond positively and quickly
Excellent communication skills
Ability to work under pressure, solving problems in a timely and creative manner
Exceptional attention to detail
A high standard of personal presentation
Confident, professional and welcoming personality
Ability to deal with clients in a professional manner
Strong comprehension of spoken English language
An advocate for always putting the client first
Experience working in unique venues in London
Experience of using the iVvy Venue Management System
A willingness to upkeep the environmental credentials the venue has secured
Experience working with new technologies

Purpose & Values

Central Hall Westminster ask that all roles are carried out in line with our purpose and values

  • Purpose – To provide an environment where individuals have an opportunity to be inspired
  • Values – Commercial, Service-Minded, Generous, Ethical, Tolerant

You are able to apply by submitting your CV to Recruitment@chvenues.com

Applications close 29th February 2024