Porter Supervisor

Job Description

Reports to: Senior Event Manager
Department: Events
Number of reports: 3

Role Summary

This is an operational role which offers logistical support for events held at Central Hall Westminster, ensuring that all events and meetings are set-up to client and company specification. With strong client service imperatives, the role assists in the delivery of operational excellence in staging for all internal, commercial, and Church events and meetings, whilst leading and directing the team of porters. The position may require work during unsociable hours (weekend and early morning/late night working) and involves physical activity, such as moving furniture.

Central Hall Westminster (CHW) Ltd is owned by Trustees appointed by the Methodist Church; as such we aim to conduct business in line with the ethics of the Methodist Church and our Central Hall Venues (CHV) values. CHV is the brand name for the portfolio of venues run by CHW Ltd.

Location and working pattern

The role is based at our principal venue in Westminster.

The working pattern is 5 out of 7 days, flexed as appropriate to meet the needs of the business and will include weekend and evenings. The role is primarily undertaken as part of a team, but lone working may sometimes apply.

Duties & Responsibilities

Day to day operational planning

  • To lead and direct the Venue Support Team; planning daily tasks, operations and workload for the team ensuring that all event and venue spaces are presentable.
  • Preparation of the weekly team rotas in accordance with business needs, reviewed with the Senior Event Manager.
  • Conduct monthly one-to-ones with each porter and supporting the Senior Event Manager in quarter one-to-ones.
  • Liaising with the Senior Event Manager to prepare and keep updated standard operating procedure (SOP) which detail our operations and best practices.
  • Liaising with our service partners and facilities team to ensure client expectations are met.
  • To ensure that all event spaces are set as per the Event Order (EO) and to a high standard as proactively and as far in advance as possible, including the positioning of any client equipment or boxes.
  • To promptly and positively service event spaces as required throughout the day, this can include set up changes or refreshing water and glasses and responding to request to change set ups.
  • To break down and re-set all event spaces at the end of each event as required, preparing all furniture and equipment required for the day-to-day use of the building, including movement of any client equipment or boxes.
  • To set and break down large operational items, including but not limited to; the Great Hall stage extensions, the Great Hall ramp, changing the front-of-building flag, operating the Great Hall These duties may be supported by our Maintenance team when possible.
  • To promptly print all EOs that are sent through and to check and print any updated EOs daily.
  • To attend all daily and weekly operational meetings with the relevant EOs, ready to discuss and/or ask questions.
  • To attend and participate in one-to-one meetings with your line manager and any team meetings when these are arranged.
  • To assist the Events Team as required, always providing the highest possible level of customer service.
  • To ensure safe and secure storage of all building furniture, managing the company furniture storage areas and maintaining an inventory of events equipment within the venue.
  • To ensure that general housekeeping standards are maintained, including cleaning and the maintenance of both front and back areas. Report any damaged or dirty equipment, moving it out of circulation until this can be repaired or cleaned.
  • Responsibility of the bottle room, ensuring there is a healthy supply of both watercooler bottles and still/sparkling water ready for use.
  • Joint responsibility of the linen management, ensuring the building has ample stocks to service the room set up requirements.
  • Transportation of large items within the venue to support events team, ensuring safe movement of all deliveries as required.
  • To assist the Events Team with any ad hoc duties as required and support other building teams, or Church, as needed.
  • To assist the Facilities and Maintenance teams with any ad hoc duties as required.
  • To support with office furniture moves as needed within the building.
  • Constantly maintain a helpful and courteous manner towards all building teams, clients, and church members.

This list of duties and responsibilities is not exhaustive, and the post holder may be asked to carry out other duties through discussion with line manager as required by the business.

Area of duty and responsibility

Leadership

  • To work with Senior Event Manager to agree clear, relevant and actionable targets for the team.
  • To support the Senior Event Manager in provision of ongoing performance management support.
  • Ability to confidently lead and direct the team, supporting them to deliver on and above expectations.
  • To identify training and development needs and to work with team to achieve potential.
  • To ensure that the team is working in a positive way and feels engaged with Central Hall Westminster and its values and culture.
  • Ensuring all staff within the Venue Support Team always adhere to Health and Safety.


Health & Safety

Co-operate with the company to ensure compliance with health and safety legislation and the health and safety policies and procedures, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of the relevant statutory provisions.

General Responsibilities

  • Always comply with current legislation and respect the confidentiality of information in-line with the requirements of the Data Protection Act 2018.
  • Adhere to all company policies, procedures, and business ethics codes.
  • Attendance at company meetings and training courses as required.

Company Project Team

  • Be an active member of a designated company project team making a full and active contribution.

Skills & Capabilities
Essential

  • Previous practical experience in the events or hospitality industry.
  • Experience dealing in multiple room, high volume and high-capacity events.
  • A team player with the ability to use initiative and respond positively and quickly.
  • Ability to work under pressure, solving problems in a timely and creative manner.
  • Manual Handling trained.
  • Excellent customer service skills and attention to detail.
  • Positive ‘can do’ attitude and adaptable to change.
  • Excellent written and verbal communication skills.
  • Flexible around working days and hours, including weekends and occasional nights.
  • High level of physical fitness
  • Evidence of working to deadlines
  • Strong IT knowledge
  • This job involves heavy lifting and long periods of standing and walking long distances over the course of the day.

Desirable

  • A willingness to upkeep the environmental credentials the venue has secured.
  • Experience working in unique venues in London.
  • Experience in working in a heritage or listed building environment.
  • Experience of using a Venue Management System, such as IVvy.

Purpose & Values

Central Hall Westminster ask that all roles are carried out in line with our purpose and values.

  • Purpose – To provide an environment where individuals have an opportunity to be inspired.
  • Values – Commercial, Service-Minded, Generous, Ethical, Tolerant

You are able to apply by submitting your CV to Recruitment@chvenues.com

Applications close Sunday 30th June 2024